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Roberto is a Technical Support Professional from Queens, NY. He started in customer service and retail, learning that most problems aren't really about technology, they're about people feeling heard. He earned his Google IT Support certification and Scrum Master certification, interned at Robinhood as a Support Engineer, and now supports autistic students in NYC Public Schools.When he's not fixing things computers, workflows, frustrating moments, he's listening to music, playing basketball, playing video games, or cooking his favs. His favorite color is blue. 💙 (｡>﹏<)